Terms and Conditions

1. General Use

This website is owned and operated by Vergenoegd Löw The Wine Estate.

By using this site, you agree to use it lawfully and not for any fraudulent, harmful, or unlawful purpose. We reserve the right to update or modify these terms at any time without prior notice.

2. Bookings and Reservations

Bookings for restaurants, accommodation, spa services, and experiences may be made via this website or approved third-party platforms.

• All bookings are subject to availability and confirmation.
• Payment and cancellation terms will be provided at the time of booking.
• Vergenoegd Löw reserves the right to amend or cancel bookings where operationally necessary.

3. Payments

Payments must be made via the methods provided on this website or through authorised third-party providers.

Vergenoegd Löw does not store sensitive payment information. All transactions are processed securely via external payment gateways.

4. Products and Wine Sales

All products, including wine, are subject to availability.

• Prices may change without prior notice.
• Delivery timelines are estimates and may vary.
• Alcohol may only be purchased by persons aged 18 years or older.

Further details are outlined in our Shipping Policy and Return Policy.

5. Intellectual Property

All content on this website, including text, imagery, branding, and design, is the property of Vergenoegd Löw or its licensors.

No content may be reproduced, distributed, or used without prior written consent.

6. User Submissions

Any content submitted by users, including reviews, images, or campaign entries, may be used by Vergenoegd Löw for marketing and promotional purposes.

By submitting content, you confirm that:

• You have the right to share it
• It does not infringe on any third-party rights

7. Competitions and Campaigns

7.1 Applicability

These terms apply to all competitions and campaigns organised by Vergenoegd Löw or on our behalf.

Where specific competition information differs from these terms, the campaign-specific information will take precedence.

7.2 Eligibility

• Entrants must be 18 years or older
• Employees, their immediate families, and any parties involved in the competition are not eligible

7.3 Entry

Competitions may be entered via:

• Website forms
• Email
• Social media platforms

Unless otherwise stated, entry is free.

7.5 Integrity and Disqualification

Vergenoegd Löw reserves the right to disqualify any entrant who:

• Provides false or misleading information
• Does not comply with the rules
• Attempts to manipulate the competition process

7.6 Winner Selection and Notification

• Winners will be selected as described in the competition details
• Winners will be contacted within a reasonable period after closing
• If a winner cannot be reached or does not claim the prize, an alternative winner may be selected

7.7 Prizes

• Prizes are as described in the competition information
• Vergenoegd Löw reserves the right to substitute prizes with items of equal value
• Prizes are not transferable and may not be exchanged for cash

7.8 Publicity

Winners may be announced publicly. By entering, you grant Vergenoegd Löw permission to use your name and entry for promotional purposes.

8. Limitation of Liability

Vergenoegd Löw is not liable for any loss, damage, or inconvenience arising from:

• Use of this website
• Booking delays or cancellations
• Technical issues or interruptions
• Participation in competitions
• Third-party platforms or services

All services and content are provided on an “as is” basis.

9. External Links

This website may contain links to third-party websites. Vergenoegd Löw is not responsible for their content or practices.

10. Privacy

Use of this website is also governed by our Privacy Policy, which outlines how personal information is processed in accordance with applicable data protection laws, including POPIA.

11. Governing Law

These terms are governed by the laws of South Africa. Any disputes will be subject to the jurisdiction of South African courts.

12. Contact

For any queries regarding these terms:

Vergenoegd Löw The Wine Estate
Email: info@vergenoegd.co.za
Telephone: +27 (0)21 843 3248